Cisco Systems ICM Software Version 4.5 Manual do Utilizador descarregar pdf (Página 11)

Contents xi

Contents

Tables

Table 1: Aspect, Lucent, and Nortel—ICR Terminology Mapping......................33

Table 2:

Rockwell and Siemens—ICR Terminology Mapping ............................34

Table 3: Alcatel, NEC, and Ericsson—ICR Terminology Mapping .....................34

Table 4: Features Not Supported for Specific Peripherals..................................35

Table 5: Agent Report Types ..............................................................................43

Table 6: Monitor ICR Toolbar..............................................................................72

Table 7: Default ICR Subdirectories....................................................................87

Table 8: File Format Options.............................................................................102

Table 9: Drill-Down Hierarchy ...........................................................................111

Table 10: Agent States and Time Allocations...................................................135

Table 11: Agent State Terminology—Aspect, Lucent, and Nortel ....................137

Table 12: Agent State Terminology—Rockwell and Siemens ..........................139

Table 13: Agent State Terminology—Alcatel, NEC, and Ericsson....................140

1 2 ... 6 7 8 9 10 11 12 13 14 15 16 ... 327 328

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Cisco Systems ICM Software Version 4.5 Manual do Utilizador Página 11