Cisco Systems WFM Manual de Instalação descarregar pdf (Página 3)

Contents

1 Overview 7

■ Introduction 7

■ Features of Workforce Management 8

■ Workforce Management Services 9

Workforce Management Capture Service 9

Workforce Management Compile Service 9

Workforce Management OOC Service 9

Workforce Management Request Service 9

Workforce Management RTE Service 9

Workforce Management Sync Service 10

Tomcat Service 10

■ What’s New in This Version 11

■ WFM Documentation 12

■ Port Usage 13

2 System Requirements 15

■ Overview 15

■ System Requirements 16

System Environment 16

Operating Environment 16

Third Party Software Requirements 17

■ System Capacity 20

■ Configuration Data 21

3 Before You Install WFM 23

■ Overview 23

■ Installing Microsoft SQL Server 2005 24

■ Creating a SQL Server Login for WFM 25

■ Configuring Firewall Port Exceptions 26

1 2 3 4 5 6 7 8 ... 57 58

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