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Chapter 8 Troubleshooting
Troubleshooting Tools
Cisco SCE 2000 4/8xFE Installation and Configuration Guide
8-2 OL-7826-05
The following table shows the general troubleshooting strategy described in this chapter. Refer to
this table, as necessary, to follow the steps to isolate problems to a specific subsystem and resolve
the problem if possible.
Table 8-1 Troubleshooting Strategy for Startup Problems
Action Yes No
Step 1
Turn power on. Go to Step 2
Step 2
Power A/Power B LEDs on? Go to Step 3 Refer to Troubleshooting the
power subsystem (on page 8-9)
and go to Step 3.
Step 3
Status LED red (failure) Refer to
Troubleshooting
the firmware
package
installation (on
page 8-10) and go
to Step 4.
Go to Step 4
Step 4
Management interface
operational?
Go to Step 5 Refer to Troubleshooting the
management subsystem (on
page 8-11) and go to Step 4.
Step 5
Link interfaces operational? Go to Step 6 Refer to Troubleshooting the
link interface subsystem (on
page 8-13) and go to Step 5.
Step 6
System startup successful (all
interfaces operating normally).
⎯ ⎯
Troubleshooting Tools
There are three tools that will help you to successfully troubleshoot your SCE 2000 installation:
• CLI Commands for Troubleshooting (on page 8-2)
• The User Log (on page 8-4)
• Check the LEDs (on page 8-7)
CLI Commands for Troubleshooting
Use the following commands to provide information to help you troubleshoot installation of your
SCE 2000 platform. Refer to Cisco Service Control Engine (SCE) Software Configuration Guide
or the Cisco Service Control Engine (SCE) CLI Command Reference for more information.
Note
Remember that if the management interface is not operational, you should connect the SCE 2000
platform to a local console so that you can enter CLI commands for troubleshooting.
• Troubleshooting firmware package installation:
- Cisco SCE 2000 4/8xFE 1
- OL-7826-05 i 3
- Contents 4
- Preface 7
- Audience 8
- Organization 8
- Related Publications 9
- Conventions 10
- Obtaining Documentation 11
- Documentation Feedback 12
- Cisco.com 12
- Technical Assistance Center 12
- Contacting TAC by Telephone 13
- General Overview 15
- 1-2 OL-7826-05 16
- The SCE Platform 17
- Management and Collection 18
- Network Management 19
- Subscriber Management 19
- Data Collection 20
- Front Panel 21
- 2-2 SCE 2000 22
- 2-3 SCE 2000 23
- Back Panel 24
- 2-4 SCE 2000 25
- 2-5 SCE 2000 26
- Topology 27
- Functionality 28
- Number of links 28
- Redundancy 28
- Link Continuity 29
- Physical Topologies 30
- Chapter 3 Topology 31
- Physical Topologies 32
- Topology-Related Parameters 34
- SCE 2000 Configuration 35
- Priority 36
- On-Failure Mode Parameter 36
- Installation and Maintenance 37
- Tools and Parts Required 38
- Site Requirement Guidelines 39
- 4-3 SCE 2000 40
- Installation Precautions 41
- 4-6 OL-7826-05 42
- OL-7826-05 4-7 43
- 4-8 OL-7826-05 44
- OL-7826-05 4-9 45
- 4-10 OL-7826-05 46
- Power Supply Overview 47
- 4-12: AC Power Module 48
- 4-13: DC Power Module 48
- OL-7826-05 4-13 49
- Power Supply Specifications 50
- OL-7826-05 4-15 51
- DC-Input Leads 52
- Reconnecting the Power 53
- 4-18 OL-7826-05 54
- OL-7826-05 4-19 55
- Fan Module Overview 56
- Replacing the Fan Module 57
- Replacing the Battery 58
- Connecting the Local Console 59
- Setting Up the Local Console 60
- Initial System Configuration 61
- 5-4 OL-7826-05 62
- 5-6 OL-7826-05 64
- Enter hostname [SCE 2000]: 65
- 5-8 OL-7826-05 66
- OL-7826-05 5-9 67
- 5-10 OL-7826-05 68
- OL-7826-05 5-11 69
- 5-12 OL-7826-05 70
- Entry Formats 71
- Order of Entries 71
- 5-14 OL-7826-05 72
- OL-7826-05 5-15 73
- Step 8: Configuring SNMP 74
- OL-7826-05 5-17 75
- 5-18 OL-7826-05 76
- 5-20 OL-7826-05 78
- OL-7826-05 5-21 79
- 5-22 OL-7826-05 80
- OL-7826-05 5-23 81
- 5-24 OL-7826-05 82
- OL-7826-05 5-25 83
- Cabling the Management Port 84
- OL-7826-05 5-27 85
- Installation 87
- Cabling Diagrams 88
- OL-7826-05 6-3 89
- 6-4 OL-7826-05 90
- OL-7826-05 6-5 91
- Cabling the FE Line Port 92
- Examining the Link LEDs 93
- 6-8 OL-7826-05 94
- Installing a Cascaded System 95
- 6-10 OL-7826-05 96
- Link Mode 97
- Monitoring the System 98
- OL-7826-05 6-13 99
- OL-7826-05 7-1 101
- 7-2 OL-7826-05 102
- Final Tests 103
- Viewing Configuration 104
- OL-7826-05 7-5 105
- 7-6 OL-7826-05 106
- Step 3 Type 107
- 7-8 OL-7826-05 108
- OL-7826-05 7-9 109
- Displaying the System Uptime 110
- OL-7826-05 7-11 111
- Troubleshooting 113
- Troubleshooting Tools 114
- OL-7826-05 8-3 115
- The User Log 116
- Copying the User Log 117
- Viewing the User Log 117
- Clearing the User Log 117
- Troubleshooting Tools 118
- Check the LEDs 119
- Identifying Startup Problems 120
- OL-7826-05 8-9 121
- 8-10 OL-7826-05 122
- OL-7826-05 8-11 123
- 8-12 OL-7826-05 124
- OL-7826-05 8-13 125
- 8-14 OL-7826-05 126
- Auto-negotiation is disabled 127
- OL-7826-05 I-1 129
- Index 130
- OL-7826-05 I-3 131
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