Cisco Systems H.323/SIP Guia do Utilizador descarregar pdf (Página 37)

CHAPTER

4-1

Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1

OL-6571-02

Troubleshooting Cisco Unified MeetingPlace

H.323/SIP IP Gateway Software Release 5.2.1

This chapter provides troubleshooting tips about the following topics for problems that can occur after

installing and configuring Release 5.2.1:

• Troubleshooting Network Connectivity, page 4-1

• Troubleshooting Caller Connectivity, page 4-2

• Troubleshooting Audio Problems, page 4-8

Troubleshooting Network Connectivity

If you experience a network connectivity problem, perform the following steps to make sure that the

IP-gateway server has not lost its connection to the Cisco Unified MeetingPlace Audio Server system.

Step 1 To verify that Release 5.2.1 services are running, choose Start > Settings > Control Panel > Services

from the IP-gateway server.

Step 2 Make sure the following services are started:

–

Cisco Unified MeetingPlace Gateway SIM

–

Cisco Unified MeetingPlace IP Gateway

Step 3 To verify that the IP-gateway server is logging in, telnet to the Cisco Unified MeetingPlace Audio Server

system.

Step 4 To verify that the IP-gateway server status is OK, enter gwstatus.

Step 5 Check the Cisco Unified MeetingPlace Audio Server System eventlog for any errors relating to the

IP-gateway server.

Step 6 Make sure that all cards are seated properly in the chassis.

Step 7 Check all cables and connections.

Step 8 Verify card configuration by entering the blade, dcard, and span commands.

Step 9 Verify port configuration by entering the port command.

Step 10 Check the error log by entering the errorlog command.

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